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|Online Courses - Technical Information|
The SAPAA Training Institute's online courses are sent to the user via email download. Once you purchase a course, an email from email@example.com will be sent to the address you provided at checkout with a link to download the course materials. The download link has an expiration date listed in the email. The download will be a PDF file that has a cover sheet with important instructions on how to complete the course successfully.
Once you've completed the course, refer to the cover sheet instructions for a link to the self-assessment exam. The cover sheet will also tell you what constitutes a passing score. Upon accessing the assessment exam, you will be asked for your name, email address, and phone number. The email address provided here (not the one provided at store check out) will be where your certificate of completion will be emailed to you. The assessment exam is meant to be taken in one session, so the user may not leave the exam and return where they left off.
For best results when completing the assessment exam, please be sure that your internet browser has been updated to the latest release, and that pop-ups have been enabled. The exam may timeout if there is an extended period of inactivity, but a pop-up notification will warn you about inactivity. If your session does timeout, you will need to reload the exam and begin again. If you are attempting to complete the course while using a VPN or other corporate environment, you may need to check your settings with your IT department. If you continue to have difficulty, please contact SAPAA for further assistance. SAPAA will make every attempt to assist with technical challenges, but in general, is not required to provide a refund to the user because of technical difficulties on the user's end.
Upon completion of the exam, you will receive your score immediately. If you did not pass, a link is provided to retake the exam. If you passed, your certificate of completion will be emailed to the address provided when you started the assessment exam within two business days. Certificates will only be emailed.
If you have any questions, please contact SAPAA at 1-800-672-7229 or firstname.lastname@example.org.